Thirty days. Opened packs included.

Put a pod in the worst-smelling thing you own. If your bag, boots or gloves do not smell different within thirty days of delivery, we refund the order in full — even if both pods are out of the shell and already in use.

The thirty days run from the day your parcel is delivered. One guarantee claim per customer.

Changed your mind? Unopened packs can be returned for any reason within thirty days of delivery, in their original shell and outer packaging. Return postage on change-of-mind returns is yours; the product cost is refunded in full.

If a pack arrives damaged, incomplete or simply is not what you ordered, tell us within seven days of delivery and send a photo. We replace it at our cost and you do not need to return anything.

If a replacement is not possible, you get a full refund including any delivery fee you paid.

• Requests made more than thirty days after delivery
• Packs damaged by misuse, washing in a machine or exposure to solvents
• Orders placed for delivery outside Malaysia through a forwarding service
• Delivery fees on change-of-mind returns

Nothing here limits your rights under the Consumer Protection Act 1999 or the Sale of Goods Act 1957 of Malaysia.

Email us at support@cresdo.com or use the contact form with your order number and a line about what happened. No forms to download.

We reply within one working day with the return address if the pack needs to come back to us. Send it with a tracked service and keep the receipt.

Guarantee and faulty-item refunds are issued as soon as we have confirmed the claim. Return-based refunds are issued once the parcel reaches us.

Refunds go back to the original payment method within five working days. Your bank or card issuer may take a few days more to show it on your statement.

We sell a single pack size, so we do not run exchanges — request a refund and place a new order instead.

Orders can be cancelled free of charge any time before the courier collects them. Once a parcel is in transit, treat it as a return.